A Cultural Competency Toolkit Ten Grant Sites Share...

Overall, the CLAS policy appears to be designed to address the needs of providing cultural competence to members of traditionally under-represented groups (e.g. African Americans, Hispanic Americans, homeless, etc.). The only recommendations that I would make would be that the policy provide clear guidelines on how to account for those who are of immigrant status for whom data may not be collected when assessing the effectiveness of the implementation of the standards. Also, there should be explicit rules to follow when determining whether or not those with limited English proficiency who may be able to speak English but not communicate effectively in writing (and vice versa) are provided with the necessary language assistance. In addition, there should be clear measures or ways to determine proficiency, and provision of services should not be based on assumptions in only one of the two forms of communication. References A Cultural Competency Toolkit: Ten grant sites share lessons learned (2001). Retrieved November 7, 2015 from http://www.consumerstar.org/pubs/CulturalCompetencyToolkit.htm Agency Cultural Competence Plan Format. (2013). Retrieved November 8, 2015, from the Office of Mental Health or website: www.omh.ny.gov/omhweb/cultural_competence An Analysis of the 2013 National Standards for Culturally and Linguistically Appropriate Services (CLAS) in Health and Health Care (2013). Retrieved November 5, 2015, fromShow MoreRelatedAdvancing Effective Communicationcommunication, Cultural Competence, and Patient- and Family-Centered Care Quality Safety Equity53293 Words   |  214 PagesAdvancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care A Roadmap for Hospitals Quality Safety Equity A Roadmap for Hospitals Project Staff Amy Wilson-Stronks, M.P.P., Project Director, Health Disparities, Division of Quality Measurement and Research, The Joint Commission. 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